Terms of service

Last updated: August 13, 2026

OVERVIEW

Welcome to tend•her.

The terms “we,” “us,” “our,” and “tend•her” refer to tend•her. We operate this website and online store, including the information, content, features, products and services available through it.

tend•her is a Calgary, Alberta-based business offering herbal teas, botanical products, gifts, and related goods inspired by traditional herbal and birth wisdom.

Our online store is powered by Shopify, which provides the technology that allows us to offer our products and services online.

These Terms of Service, together with any policies referenced in them, describe the terms that apply when you visit or use our website or purchase products from us.

Please read these Terms of Service carefully. They contain important information about your rights and responsibilities when using our website and purchasing our products.

By accessing or using our website, or purchasing products from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use our website or purchase our products.

SECTION 1 – ACCESS AND ACCOUNT

By using our website or purchasing products from us, you confirm that you are at least the age of majority in the province or territory where you live.

To use certain features of our website or complete a purchase, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping address. You agree that the information you provide is accurate, current, and complete.

You are responsible for maintaining the security of any account credentials associated with your use of our website and for all activity that occurs through your account.

We reserve the right to refuse service, suspend accounts, or cancel orders where we reasonably believe that information provided is inaccurate, fraudulent, or being used in violation of these Terms.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to accurately represent our products, including their ingredients, appearance, size, quantity, and packaging.

Because our products contain natural botanical ingredients and are prepared in small batches, variations in colour, texture, aroma, and appearance may occur between batches.

Product photographs and colours may also appear differently depending on your device, screen, and settings.

Product descriptions, ingredients, packaging, availability, and pricing may change from time to time. We reserve the right to discontinue products or limit quantities at our discretion.

Herbal Products and Wellness Information

Our herbal products are inspired by traditional herbal practices and are offered for general wellness and enjoyment.

Information provided on our website, product packaging, social media, educational materials, or other communications is for general informational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition, and it is not a substitute for individualized medical advice.

Natural does not necessarily mean risk-free. Herbs can have effects on the body and may interact with medications, supplements, health conditions, pregnancy, breastfeeding, or other circumstances. Health Canada specifically recommends that pregnant and breastfeeding people consult a healthcare professional before using natural health products. (Canada)

Please read all product labels and directions before use. If you are pregnant, breastfeeding, taking medication, managing a health condition, or are unsure whether a particular herb is appropriate for you, consult an appropriate healthcare professional before use.

SECTION 3 – ORDERS

When you place an order through our website, you are making an offer to purchase the products in your order.

Your order is not accepted until we have processed your payment and confirmed your order.

We reserve the right to accept or decline an order for reasonable reasons, including product availability, pricing errors, suspected fraud, or other circumstances that prevent us from fulfilling the order.

If we are unable to accept or fulfil your order, we will notify you using the contact information provided at checkout and refund any payment that has already been processed for the affected products.

Please review your order carefully before submitting it. Once an order has been processed, we may not be able to accommodate cancellation requests.

Returns, refunds, and exchanges are subject to our Refund Policy.

Products purchased from tend•her are intended for personal or household use and may not be resold without our prior written permission.

SECTION 4 – PRICES AND BILLING

All prices are listed in Canadian dollars unless otherwise stated.

Prices, discounts, and promotions may change without notice. The price charged for a product will be the price displayed at the time your order is placed, subject to any applicable taxes, shipping charges, or pricing errors.

Applicable taxes and shipping charges will be displayed at checkout where applicable.

Promotional offers may be subject to additional terms and conditions. If the terms of a specific promotion conflict with these Terms of Service, the promotion terms will apply to that promotion.

You agree to provide accurate and complete payment and contact information and to update that information when necessary so that we can process your order and contact you if needed.

SECTION 5 – SHIPPING AND DELIVERY

We ship orders to the locations specified in our Shipping Policy.

Shipping and delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including carrier delays, weather, service disruptions, or other unforeseen events.

If your order is delayed, damaged, or appears to be lost, please contact us at jennifer@tendherbirth.com and we will do our best to assist you.

Please ensure that your shipping information is accurate at checkout. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including the tend•her name and logo, product names, photographs, graphics, text, designs, written materials, product descriptions, and other original content, is owned by or licensed to tend•her and is protected by applicable Canadian intellectual property laws.

You may access and use our website for your personal, non-commercial use.

You may not reproduce, copy, distribute, modify, publish, sell, or create derivative works from our content without our prior written permission.

The tend•her name, logo, product names, designs, and slogans may not be used without our prior written permission.

SECTION 7 – THIRD-PARTY SERVICES AND TOOLS

Our website may use services, applications, payment processors, shipping providers, analytics services, and other tools provided by third parties, including Shopify.

These services may have their own terms and privacy policies. Your use of third-party services may be subject to those terms.

We are not responsible for the operation, availability, or policies of third-party services that we do not control.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites or resources operated by third parties.

These links are provided for convenience and do not constitute an endorsement of those websites or their content.

We are not responsible for the content, policies, products, services, or practices of third-party websites. If you choose to access a third-party website, you do so at your own risk.

SECTION 9 – SHOPIFY

Our online store is hosted and powered by Shopify.

Shopify provides the technology that allows us to operate our online store, process transactions, and provide certain features of the Services.

Purchases made through our store are transactions between you and tend•her. Shopify is not responsible for the products sold by tend•her or for any dispute between you and tend•her concerning a purchase.

Your use of Shopify-powered features may also be subject to Shopify’s applicable terms and privacy practices.

SECTION 10 – PRIVACY

Information we collect through our website is handled in accordance with our Privacy Policy.

Our store is powered by Shopify, which may collect and process information about your use of our website as necessary to provide the services that support our online store.

Please review our Privacy Policy for information about how tend•her collects, uses, stores, and protects personal information.

SECTION 11 – CUSTOMER FEEDBACK AND REVIEWS

If you voluntarily submit reviews, comments, photographs, testimonials, suggestions, or other content to tend•her, you grant us permission to use that content for purposes related to operating and promoting tend•her, subject to applicable law.

You represent that you have the right to submit the content and that it does not infringe the rights of another person.

We reserve the right to remove content that is unlawful, abusive, defamatory, misleading, or otherwise inappropriate.

We are not required to publish or use any submitted feedback.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, ingredients, pricing, promotions, availability, shipping charges, or other information.

We reserve the right to correct errors and update information at any time.

If an error affects an order that you have placed, we will contact you where appropriate and provide you with the option to proceed with the corrected information or receive a refund for the affected portion of the order.

SECTION 13 – PROHIBITED USES

You may use our website only for lawful purposes.

You may not use our website to:

violate applicable Canadian, provincial, territorial, or local laws;
infringe the intellectual property or other rights of tend•her or another person;
submit false or misleading information;
interfere with the security or operation of our website;
attempt to gain unauthorized access to our systems or accounts;
distribute malicious software or code;
impersonate another person or business;
engage in fraudulent or abusive activity; or
use our website in a way that could reasonably harm tend•her, our customers, or our service providers.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

SECTION 14 – TERMINATION

We may suspend or terminate your access to our website where reasonably necessary, including where you have violated these Terms or applicable law.

Termination will not affect any rights or obligations that arose before termination or any provisions that are intended to continue after termination.

SECTION 15 – DISCLAIMER

The information provided through our website is intended for general informational purposes.

We make reasonable efforts to keep our website and product information accurate and current, but we do not guarantee that all information will always be complete, accurate, current, or error-free.

Except where required by applicable law, our website and its content are provided on an “as available” basis.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable Canadian or Alberta law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, tend•her will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable law, including applicable consumer protection legislation.

SECTION 17 – INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of our website, your violation of these Terms, or your violation of another person’s rights.

Nothing in this section limits any rights or protections you have under applicable consumer protection legislation.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable, and the remaining provisions will continue in effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms of Service, together with the policies and documents referenced in them, constitute the agreement between you and tend•her regarding your use of our website and purchase of our products.

If any conflict exists between these Terms and a specific policy or promotion, the specific policy or promotion will govern the applicable transaction.

SECTION 20 – GOVERNING LAW

These Terms of Service are governed by the laws of the Province of Alberta and the applicable laws of Canada.

Any dispute arising from these Terms or your use of our website will be subject to the applicable courts of Alberta, subject to any rights or protections available to consumers under applicable law.

SECTION 21 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The most current version will be posted on this page with the date of the latest update. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

SECTION 22 – CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

tend•her
Calgary, Alberta, Canada
Email: jennifer@tendherbirth.com
Website: tendherbirth.com

[Add business phone number if you want one

tend•her is proudly Canadian owned and operated.