Shipping policy
SHIPPING POLICY
Last updated: August 13, 2026
Thank you for choosing tend•her. Each order is thoughtfully prepared and packaged by hand in Calgary, Alberta.
Free Canadian Shipping
Enjoy free shipping on Canadian orders of $75 or more before taxes and after any discounts have been applied.
Orders under $75 will be charged the available shipping rate calculated at checkout.
Processing Times
Orders are typically processed and prepared for shipment within 2–4 business days.
During markets, holidays, product launches, or periods of higher-than-usual order volume, processing may take a little longer. If there is a significant delay with your order, we will do our best to let you know.
Weekends and statutory holidays are not considered business days.
Shipping Across Canada
We currently ship orders within Canada and the USA
Shipping options and costs are calculated at checkout based on your location, the size and weight of your order, and the available shipping services.
Estimated delivery times provided at checkout are estimates only and are not guaranteed. Once your order has been handed to the shipping carrier, delivery times are outside of our control.
Local Pickup – Calgary
Local pickup is available in Calgary at no additional cost.
When placing your order, select Local Pickup at checkout. Once your order is ready, we will contact you with pickup instructions.
Please wait for confirmation that your order is ready before coming to pick it up.
Local Delivery – Calgary
We offer local delivery within Calgary for a flat fee of $15
Local delivery orders are typically delivered within 1-2 business days after your order has been processed.
You will receive a notification when your order is on its way.
Please make sure someone is available to receive your order, particularly if your purchase contains products that should not be left outside in extreme weather.
Tracking
Where tracking is available, you will receive tracking information by email once your order has shipped.
Incorrect or Incomplete Addresses
Please double-check your shipping information before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange reshipping. Additional shipping charges may apply.
Delayed, Lost, or Damaged Packages
Once an order has been transferred to the shipping carrier, delays or losses may occur that are outside of our control.
If your package appears to be delayed or lost, please contact us at jennifer@tendherbirth.com and we will do our best to help.
If your package arrives damaged, please contact us as soon as possible and include photographs of the damaged packaging and products so that we can determine the best way to assist you.
Questions
If you have any questions about your order or shipping, please contact us at:
tend•her
Calgary, Alberta, Canada
jennifer@tendherbirth.com
We are a small, independently owned business and truly appreciate your patience and support while we carefully prepare your order.